Return & Refund Policy
Thank you for shopping at House of Anaraa. We strive to ensure every handcrafted piece meets your expectations. If you are not completely satisfied with your purchase, we are here to help.
Handcrafted Disclaimer: Every Chikankari garment is individually hand-embroidered by skilled artisans. While the fabric, color, cut, and print pattern of all sold products remain identical, subtle variations in the embroidery density or specific motifs may occur, making every piece uniquely one-of-a-kind.
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1. Return & Exchange Window
Returns & Exchanges: You can request a return or exchange within 7 days of receiving your order.
Requests made after 7 days from the delivery date will not be eligible for return or exchange.
2. Eligibility Criteria
To be eligible for a return or exchange, your item must meet the following conditions:
Unworn, unwashed, and in its original, unused condition.
Original tags, labels, and packaging intact.
Proof of purchase (Order ID or confirmation receipt) included.
Non-Returnable Items:
Customized, made-to-order, or altered garments.
Items marked as Final Sale or purchased during specific clearance sales.
3. How to Initiate a Return or Exchange
1. Contact Us: Email our support team at houseofanaraa@gmail.com or WhatsApp us at +917408440300 with your Order ID and photo proof of the item.
2. Reverse Pickup / Self-Ship:
Reverse Pickup: We will arrange a courier pickup from your delivery address if available in your pin code.
Self-Ship: If reverse pickup is unavailable in your location, you may self-ship the product to our warehouse address provided by our support team.
3. Inspection: Once we receive and inspect the item at our warehouse, we will notify you of the approval or rejection of your return/exchange.
4. Refunds
Prepaid Orders: Approved refunds will be processed back to your original payment method within 5–7 business days.
Cash on Delivery (COD) Orders: Refunds for COD orders will be issued as Store Credit (discount voucher) or transferred via NEFT/UPI to your provided bank account details within 5–7 business days.
Note: Initial shipping charges and COD fees are non-refundable.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or wrong item:
1. Contact us within 24–48 hours of delivery with clear unboxing photos/videos.
2. We will arrange a free replacement or offer a full refund for defective items at no additional shipping cost to you.
6. Contact Us
For any questions regarding returns and refunds, please reach out to us:
Email: [Your Customer Support Email]
Phone / WhatsApp: [Your Support Number]
Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST